Complaint Procedure

General

In order to ensure compliance with regulations relating to quality systems (NVKS) and to enable external parties, as well as our staff and those associated with our firm, to report alleged violations relating to the quality policy or system of quality control, both within and outside our firm, without fear of negative consequences for their legal position, PLCO Accountants & Adviseurs B.V. has established a complaints procedure. This complaints procedure ensures that complaints are handled carefully, confidentially and in a timely manner, and that alleged violations are addressed by taking appropriate action when a complaint proves justified. The purpose of this is to prevent repetition.

The complaint procedure is published both on our website and in our quality system.

The partners of PLCO Accountants & Advisors B.V. guarantee that employees who report incidents to the quality controller in accordance with this grievance procedure will not be adversely affected by their performance within the firm or their career prospects.

Scope

This complaint procedure applies to the following situations:

• Acts resulting in criminal offenses by PLCO Accountants & Advisors B.V. or its employees.
• Any actual or alleged other violations of laws and regulations by PLCO Accountants & Advisors B.V. or its employees.
• All actual or alleged violations of PLCO Accountants & Advisors B.V.'s quality policy and/or quality control system by employees.
• (Impending) harassment of employees by co-workers or managers.
• (Impending) unlawful destruction or manipulation of data or information.
• All situations that, in the complainant's opinion, qualify for reporting to the Quality Controller.

Procedure

If a situation falls within the scope of this complaint procedure, the complainant has the option of reporting it to the Quality Controller of PLCO Accountants & Advisors B.V.

Reporting under this procedure, whether by internal or external persons, can only be done electronically at klachten@plco.mysites.io.

The quality controller confirms the report to the complainant within five working days. The quality controller also informs the complainant how and within what time period the report will be handled. This period is a maximum of three weeks from receipt of the report.

The quality controller informs the complainant about the outcome of the report and, if applicable, the measures taken, at the latest within three weeks. If this deadline cannot be met due to unforeseen circumstances, the quality controller informs the complainant and indicates the new deadline within which the complainant will be informed about the processing of the report.

Reports that relate to (upcoming) violations of laws and regulations, as well as the quality policy and/or system of quality control of PLCO Accountants & Advisors B.V., will in all cases be treated confidentially by the quality controller.

Confidentiality

The reporting, correspondence, handling and recording will take place on a confidential basis with respect to the complainant's personal information unless the complainant releases the Quality Controller from the obligation of confidentiality.